The Provider Playbook
Welcome to The Provider Playbook, the podcast that explores bold ideas for the future of disability support. Join us as we talk to industry experts, service providers, support coordinators, and other stakeholders about the latest developments, trends, and innovations in the NDIS.
In this podcast, Rachel and Chris, two passionate advocates of disability support, share their expertise and insights on how to grow and improve your NDIS business. Rachel is the owner of Allara Services, an NDIS registered provider that offers high-quality and person-centred support to individuals with a disability. Chris is the founder of Grow DSP, a consultancy firm that helps NDIS providers grow and scale their businesses
Each episode of The Provider Playbook features engaging conversations with industry leaders, as well as practical tips and advice on how to navigate the complex world of disability support. Whether you're a provider looking to improve your service delivery, a support coordinator seeking to connect your clients with the best providers, or a stakeholder interested in the future of disability support, this podcast has something for you.
So, if you're ready to join the conversation and explore bold ideas for the future of disability support, subscribe to The Provider Playbook today on Buzzsprout, Apple Podcasts, Spotify, or wherever you listen to podcasts. Don't forget to leave us a review and share the podcast with your colleagues, friends, and followers on social media.
Episodes
17 episodes
Is Colour Manipulating Us?: How Jessica Matotek Uses Art Therapy for Mental Health Recovery
Welcome to another transformative episode of the Provider Playbook! In this episode, Chris and Rachel sit down with Jessica Matotek, a seasoned psychotherapist and the founder of Ink and Intuition. Jessica brings over 8 years of experience in y...
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Episode 16
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37:41
Redefining Inclusion: How the Trout Brothers Are Shaping Accessible Fitness and Education
Welcome to another insightful episode of the Provider Playbook! In this episode, Chris and Rachel are joined by brothers Tommy and Jackson Trout, each bringing a unique perspective to the conversation. Tommy is a social entrepreneur, disability...
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Episode 15
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56:12
Leading Global Impact: How Yasser Zaki is Redefining Disability Support Worldwide
Welcome to another exciting episode of the Provider Playbook, where Chris and Rachel are joined by Yasser Zaki, the visionary CEO behind Tender Loving Care (TLC), a global NDIS-registered service provider making waves in the disability sector.<...
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Episode 14
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58:06
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How The NDIS Changed My Life: Living With A Disability Before and After The NDIS, A Conversation with Kevin Finlayson
In this exciting episode of the Provider Playbook, we dive into the transformative journey of Kevin Finlayson. From enduring hardships that felt like living in a concentration camp to finding hope and freedom through the NDIS, K...
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Season 1
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Episode 14
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53:10
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From Day Program to Radio Host on Australia’s Largest Media Network, A Conversation With Sam Maloney
In this exciting episode of the Provider Playbook, we dive into the incredible journey of Sam Maloney. From his early days in an NDIS day program to becoming a prominent radio host at Australia’s largest media network, KIISfm, Sam’s story is...
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Season 1
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Episode 13
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1:01:26
Home Is Where The Heart Is: My Journey From Living Abroad and A Health Scare to Creating Beautiful Homes and Empowering Lives, A Conversation With Karen Abdallah
Welcome to Episode 12 of the Provider Playbook! In this compelling episode, join us on a journey with Karen Abdallah as she opens up and shares her triumph over adversity. From receiving a life-altering brain tumour diagnosis while living abroa...
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Season 1
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Episode 12
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40:27
Finding Your Rhythm: My Dance Journey To Establishing Some of Sydney’s Only Inclusive Performing Arts Studios, A Conversation with Zoe Karatzovalis
Welcome to Episode 11 of the Provider Playbook! This week, we are thrilled to bring you one of our most fun episodes yet! We have a conversation with Zoe, the Founder of Infinite Abilities Performing Arts and a former professional dancer bas...
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Season 1
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Episode 11
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45:03
From The UK To AUS: My Winning Disability Support Model, A Conversation With Farzana Bi
Welcome to Episode 10 of the Provider Playbook! This week, we have the pleasure of sitting down with Farzana, the Founder of Apex Support Services, a leading provider in South West Sydney.In this special Valentine's Day episode, Farzana ...
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Season 1
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Episode 10
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46:49
My Business Journey at 25: Unveiling the Passion and Purpose Behind Starting Ability Alliance Care, A Conversation with Saleha Amin
Welcome to Episode 9 of the Provider Playbook! In this week’s instalment, we sit down with Saleha, the Founder of Ability Alliance Care, a small provider in the heart of Parramatta, Western Sydney.This episode was recorded a few months a...
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Season 1
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Episode 9
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38:21
Building An Empire: How HPA Gained 40% Market Share in NDIS Registration In The Past 2 Years, A Conversation With Phil Schizas
Join us for Episode 8 of the Provider Playbook, where we sit down with Phil Schizas, Director of HPA (Health Provider Assist) - A Leading NDIS registration company based in Melbourne.Join us as Phil shares how he’s built an empire in...
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Season 1
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Episode 8
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1:05:03
Rachel’s Big News, Chris’ Whereabouts and A Glimpse into 2024: A Chat With Your Hosts, Rachel & The NDIS Ninja
Welcome to Episode 7, marking the debut episode of 2024 on the Provider Playbook! Dive in as we engage in a host chat, sharing the latest from our Christmas break and dishing out some juicy details about some recent events.In t...
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Season 1
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Episode 7
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1:30:03
Making Numbers Interesting: Empowering Business Owners to Succeed with the Confidence Queen, Suzanne
Join us for Episode 5 of the Provider Playbook, where we sit down with Suzanne Walker, Director of Clear Path Accounting - An Award Winning Firm in Blaxland.With over 25 years of accounting experience, Suzanne is not only a professional...
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Season 1
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Episode 6
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48:45
Let’s Talk About Sex: Breaking Taboos and Redefining Relationships and Sexuality
Join us for Episode 5 of the Provider Playbook, where we sit down with Alicia Melita, relationship and sexuality support educator and counsellor for people with disabilities.Alicia firmly believes that all individuals have the right to ...
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Season 1
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Episode 5
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31:16
The Bali Episode: The First Of It's Kind NDIS Provider Retreat Recap
Join us for episode 4 of The Provider Playbook, the recap of the FIRST EVER Provider Retreat!We’ve just gotten back from hosting the BIGGEST change to happen to the sector - the NDIS Provider Retreat!We had over 850 applications...
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Season 1
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Episode 4
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1:00:52
An Out Of Sequence Launch Episode: A Conversation with your hosts, the NDIS Ninja and Rachel
Join us for episode 3 of The Provider Playbook, an out of sequence launch episode!We’ve got a whole heap of episodes locked and loaded to go, but we’ve gotta get you out most recent one ASAP!When we started, we missed a very imp...
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Season 1
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Episode 3
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1:06:14
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The Secrets of NDIS Compliance and Audit: A Conversation with Provider Plus Founder, Tania Gomez
Join us for episode 2 of The Provider Playbook, where we sit down with Tania Gomez, of Tania Gomez Consulting, and Founder of Provider Plus, to discuss what goes into compliance and audits. Having founded the industry's largest complian...
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Season 1
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Episode 2
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57:05
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The Secrets of Generating NDIS Referrals: A Conversation with Specialised Support Coordinator Ashley
Join us for episode 1 of The Provider Playbook, where we sit down with Ashley from Support Agency to discuss what it takes to be a great NDIS provider. As a specialised support coordinator, Ashley brings a wealth of knowledge and experi...
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Season 1
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Episode 1
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51:34
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