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The Provider Playbook
Welcome to The Provider Playbook, the podcast that explores bold ideas for the future of disability support. Join us as we talk to industry experts, service providers, support coordinators, and other stakeholders about the latest developments, trends, and innovations in the NDIS.
In this podcast, Rachel and Chris, two passionate advocates of disability support, share their expertise and insights on how to grow and improve your NDIS business. Rachel is the owner of Allara Services, an NDIS registered provider that offers high-quality and person-centred support to individuals with a disability. Chris is the founder of Grow DSP, a consultancy firm that helps NDIS providers grow and scale their businesses
Each episode of The Provider Playbook features engaging conversations with industry leaders, as well as practical tips and advice on how to navigate the complex world of disability support. Whether you're a provider looking to improve your service delivery, a support coordinator seeking to connect your clients with the best providers, or a stakeholder interested in the future of disability support, this podcast has something for you.
So, if you're ready to join the conversation and explore bold ideas for the future of disability support, subscribe to The Provider Playbook today on Buzzsprout, Apple Podcasts, Spotify, or wherever you listen to podcasts. Don't forget to leave us a review and share the podcast with your colleagues, friends, and followers on social media.
The Provider Playbook
Leading Global Impact: How Yasser Zaki is Redefining Disability Support Worldwide
Welcome to another exciting episode of the Provider Playbook, where Chris and Rachel are joined by Yasser Zaki, the visionary CEO behind Tender Loving Care (TLC), a global NDIS-registered service provider making waves in the disability sector.
In this episode, Yasser shares his incredible journey, from working in sales to becoming a leader in the disability space, building an organization that spans across eight countries and transforms lives with innovative services. Dive deep into thought-provoking discussions, including the sustainability of working from home, the impact of technology on intelligence, and how TLC is empowering individuals with disabilities around the world.
Yasser also recounts his mentorship experience with Richard Branson and the valuable lessons he learned from both the streets and the boardroom, highlighting how risk management and perseverance have shaped his leadership style.
Join Chris, Rachel, and Yasser as they explore the profound impact TLC is making, from accessible travel to inclusive employment opportunities, and discover the personal philosophy that drives Yasser to push the boundaries of what's possible in the disability sector.
For more insights and tips on becoming an industry-leading provider, connect with us on social media:
Chris:
NDIS Ninja: instagram.com/NDISNinja
GrowDSP: GrowDSP.com.au
Rachel:
Allara Services: AllaraSupportservices.com.au
Rachel Carey - The Powerhouse Woman: instagram.com/officialrachelcarey
Connect with Yasser:
TLC: https://www.tlcdisabilityservices.com.au/
Instagram: https://www.instagram.com/yasser.zaki.9/
Timestamps:
0:00 - Introduction
7:15 - Is working from home sustainable?
12:22 - Is technology making people less intelligent?
24:06 - Yasser’s incredible story
28:24 - From sales to disability sector
32:52 - TLC
35:18 - Yasser & Richard Branson
43:57 - Lessons learnt from the streets to mentoring